Mediator
Any individual or legal entity who considers, in a matter concerning them, that a Walloon or Wallonia-Brussels Federation administrative authority has not acted in accordance with the public service mission it is required to perform, may file an individual complaint, in writing or in person, with the Ombudsman of Wallonia and the Wallonia-Brussels Federation:
Mr Marc BERTRAND
Ombudsman for Wallonia and the Wallonia-Brussels Federation
Rue Lucien Namêche, 54
5000 NAMUR
Tel (toll-free number): 0800-19199
Fax: 081/32.19.00
Complaints can be submitted online courrier@le-mediateur.be . The Ombudsman of Wallonia and the Wallonia-Brussels Federation deals with complaints concerning the operation of administrative authorities in Wallonia and the Wallonia-Brussels Federation.